Privacy Policy
Effective Date: January 1, 2024
Last Updated: December 9, 2024
At Sheridan Irrigation & Landscape Lighting, we are committed to protecting your privacy and maintaining the trust and confidence of our customers and website visitors. This policy outlines how we collect, use, and share your personal information, with a special focus on SMS communications and consent. By using our website or services, you agree to the collection and use of your information as outlined in this policy.
Privacy Policy & SMS Terms and Conditions
1. Information Collection
We may collect the following types of information when you visit our website, request services, or otherwise interact with us:
1.1. Personal Information Provided by You
- Contact Details: Name, email address, phone number, and mailing address.
- Service Requests: Details about your irrigation system, landscape lighting preferences, and other specifics required to provide service.
- Payment Information: If payments are made online, this may include payment details processed via a third-party payment processor.
1.2. Information Collected Automatically
- Device Information: IP address, browser type, device type, and operating system.
- Usage Data: Interactions with our website, pages visited, click activity, and the time and date of your visit.
- Location Data: With your consent, we may collect location information to better customize our services.
2. Usage of Collected Information
We use the information we collect for the following purposes:
2.1. Service Delivery and Customer Support
- To process service requests, schedule irrigation and landscape lighting services, and respond to your inquiries.
- To send service reminders, confirmations, and updates related to scheduled services.
2.2. Marketing and Communications
- To send you updates about new services, promotions, and special offers (only with your consent, where applicable).
- To provide you with relevant content and recommendations via email or SMS (when opt-in consent is provided).
2.3. Security and Compliance
- To detect, prevent, and address security issues or fraudulent activities.
- To comply with applicable legal, regulatory, or contractual obligations.
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Specifically, SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes. Your personal information may be shared in the following limited circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our business, such as payment processors and marketing services.
- Legal Requirements: We may disclose your information to comply with legal obligations or protect our legal rights.
- Business Transactions: In the event of a merger, acquisition, or sale of all or part of the business, your information may be transferred to the new owner.
4. SMS Terms and Conditions
Sheridan Irrigation & Landscape Lighting uses SMS messaging to improve customer service and communication. Below are the key terms and conditions regarding our SMS messaging practices.
4.1. Opt-In Method
By providing your phone number on our website contact page or employment application, you agree to receive SMS messages from Sheridan Irrigation & Landscape Lighting. Your phone number will not be shared with third parties for marketing purposes. Consent to receive SMS messages is not a condition for purchasing our services.
4.2. Types of SMS Communications
If you have consented to receive SMS communications, you may receive messages related to:
- Service Reminders: Notifications about upcoming irrigation or lighting appointments.
- Promotional Offers: Exclusive discounts, promotions, and offers.
- Account Notifications: Alerts regarding service requests, changes, and updates.
- Customer Support Messages: Responses to your inquiries and assistance requests.
Example Message:
“Thank you for contacting Sheridan Irrigation & Landscape Lighting. How can we help you? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service.”
4.3. Message Frequency
The frequency of SMS messages will vary depending on the services you request and your interactions with Sheridan Irrigation & Landscape Lighting. On average, we anticipate sending 1-5 messages per customer per month, but this may increase depending on the frequency of service appointments, promotions, or customer support inquiries.
4.4. Message and Data Rates
While Sheridan Irrigation & Landscape Lighting does not charge a fee for SMS communications, standard message and data rates may apply. Charges may be incurred based on your carrier’s messaging plan, geographic location, and type of message received (e.g., promotional, transactional, or informational). Please check with your mobile carrier to understand the applicable rates.
4.5. Opt-Out Instructions
Customers may opt out of receiving SMS messages at any time. To stop receiving SMS messages from Sheridan Irrigation & Landscape Lighting, simply reply STOP to any SMS message you receive from us. Once you opt out, you will no longer receive text messages, including service updates or promotional offers.
To opt back in, you may reply START to any previously received message, or re-opt in by filling out the form on our Contact Us page.
Example Message:
“You have successfully unsubscribed from Sheridan Irrigation & Landscape Lighting text messages. Reply START to re-subscribe at any time.”
4.6. How We Use Your Phone Number
The phone number you provide is used solely for the purposes of SMS communication as outlined in this policy. We do not sell, share, or rent phone numbers for marketing purposes. Your phone number will only be used to send relevant information related to your service with Sheridan Irrigation & Landscape Lighting.
SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
4.7. Customer Support and Help
If you need assistance or have questions about our SMS messages, you may reply HELP to any SMS message from us. You can also contact us directly at:
Email: info@sheridanirrigation.com
Phone: (781) 585-2200
5. Data Security
We implement technical, administrative, and physical security measures to protect personal information, including SMS phone numbers, against unauthorized access, disclosure, or destruction. Your data is stored in secure systems that comply with industry standards.
6. Your Rights & Choices
You have the right to access, update, and delete your personal information. You also have the right to opt out of marketing communications at any time. Here’s how:
- Email Opt-Out: Click the “unsubscribe” link in any promotional email.
- SMS Opt-Out: Reply STOP to any SMS message.
- Data Deletion: Contact us directly to request the deletion of your personal information.
7. Policy Updates
We may update this Privacy Policy and SMS Terms and Conditions from time to time to reflect changes in our practices. Updates will be posted on our website, and the “Last Updated” date will be revised. Material changes will be communicated via email or SMS where appropriate.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or SMS Terms and Conditions, please contact us at:
Sheridan Irrigation & Landscape Lighting
Address: 246 Washington St. Bldg C-12, Pembroke, MA 02359
Email: info@sheridanirrigation.com
Phone: (781) 585-2200
9. Link to Terms of Service
This Privacy Policy works in conjunction with our Terms of Service, which outlines the rules, conditions, and limitations that apply to the use of our website, services, and communications. While the Privacy Policy focuses on how we collect, store, and use your personal information, the Terms of Service establish your rights and responsibilities as a user of Sheridan Irrigation & Landscape Lighting’s services.
We encourage you to review both documents to understand our data protection practices as well as the conditions under which you may access and use our Services. If you have any questions about our Privacy Policy or Terms of Service, please contact us at:
Email: info@sheridanirrigation.com
Phone: (781) 585-2200
By using our website or engaging with our Services, you agree to be bound by both our Privacy Policy and Terms of Service.
